- Contact maranatha before returning any items.
- Earrings are not returnable for hygiene reasons.
- You can return the product within 30 days of delivery.
- The product must be in new condition.
- Returned made to order fashion items will be subject to a deduction to cover production costs. Please check the sizing charts before placing your order.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- Want to switch to another size of the same product? You can do that, just contact us. Please carefully check the sizing charts before placing your order as made to order items will incur a production charge.
- Want to switch to another product? You can do that, just contact us.
- If a package is unclaimed you might have to pay a handling fee.
Please contact maranatha before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts maranatha and provides relevant information and the reason for complaint.
You can return the product within 30 days of delivery, except for earrings, which are non-returnable for hygiene reasons. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. maranatha suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
maranatha will make a refund or exchange of eligible returns, minus production costs for made to order items. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped internationally, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. maranatha is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another size of the same product?
E-mail us, provide your customer information and tell us you will send back the product and the size you wish to receive in exchange. Please note that made to order items may be subject to a production charge. Please carefully check the sizing chart before placing your order.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead. Please note that made to order items may be subject to a production charge.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, maranatha reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org